Our Privay Policy
Collecting your personal data
In order to open and operate an account for you, provide you with our products and services, or communicate with you, we may need to collect your data.
We may collect the following types of personal data:
personal identification information such as your full name, date of birth,cellphone or mobile number, email address only!
Elkfunds is a Third party company meaning it links Paypal with the bank such we dont require the need to collect sensetive information as these main account companies has already done(paypal and your receiving bank)
when you provide it to us such as when you sign up for a Elkfunds account, use our products and services, or take part in customer surveys, competitions and promotions;
when you communicate with us by email, chat, telephone or any other means, we collect the communication and any personal data provided in it;
when you use the Elkfunds platform we collect information on your transactions and sent it through to the receiving bank;
when we obtain information from third parties such as identity verification services, credit reference agencies, regulatory and enforcement agencies and public sources.
You must be 18 years or older to open a Elkfunds account and, as such, Elkfunds will not intentionally or knowingly collect personal data directly from individuals under the age of 18 years.
Processing your personal data
We will only process your personal data where it is necessary for us to carry out our lawful business activities. In doing so, we rely on one or more of the following lawful grounds for processing your personal data:
Consent: In some cases, we will only process your personal data where you provide us with your express consent for such processing.
Legal obligation: In some cases, we may need to process your personal data in order to comply with an obligation imposed by law.
Legitimate interest: In some cases, we may need to process your personal data where it is in our legitimate legal interests to do so.
More specifically, we may process your personal data for one or more of the following purposes:
We do not qualify to verify your identity in accordance with Know Your Customer (KYC), Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) Because we are a third party company liking both PayPal and your bank, meaning Elkfunds is not allowed to ask for sensetive information such as ID NUMBER, BANK STATEMENTS OR ANY BIOMETRIC FORMS.
Sharing your personal data
We may share your personal data with:
any person that works for us or for one of our group companies;
any entity that forms part of the Elkfunds group of companies, including where relevant the Elkfunds operating entity in the country or region in which you live;
financial and other institutions we partner with to provide our products and services;
with third party cryptocurrency (or virtual or digital asset) service providers when you send cryptocurrency over the blockchain. The third party service provider may also use this information to screen and process the relevant transaction;
companies and organisations that provide services to us, including in relation to technical infrastructure, marketing and analytics, and web and app development;
companies and organisations that assist us with identity verification, background screening and due diligence. In particular, we may use Onfido Limited (Onfido) to assist us in verifying your identity by determining whether the selfie you take when creating your Elkfunds account matches the photo of you in your accepted identity document. The information collected from your photo may include biometric data;
companies and organisations that assist us with fraud prevention services. In particular, we may use SardineAI Corp. (Sardine) to assist us with verifying your identity or protecting you and/or us against fraud or other financial crime, and to take action we reasonably deem necessary based on the results of such enquiries;
certain services, including those provided by GeoComply Solutions Inc. (Geocomply), will make use of your location data. You consent to us and GeoComply transmitting, collecting, maintaining, processing and using your location data in order to provide and improve location-based services. You may withdraw this consent at any time by turning off the location settings or by notifying us in writing that you would like to withdraw such consent (which may result in you no longer being able to use Elkfunds’s products and services);
our professional advisers, consultants and other similar services.
We will otherwise treat your personal data as private and confidential and will not share it with other parties except:
where you have given us permission to do so;
where we may transfer rights and obligations pursuant to our agreement with you.
Security of your personal data
Elkfunds places great importance on ensuring the security of your personal data. We regularly review and implement appropriate and reasonable technical and organisational security measures to keep your personal data safe. Employees of Elkfunds are trained to handle personal data securely and with the utmost respect, failing which they may be subject to disciplinary action.
International transfers of your personal data
Elkfunds is a global organisation and, in the course of providing our products and services to you, your personal data may be transferred to, stored and processed outside of the jurisdiction in which you reside, and the laws of those countries may differ from the laws applicable in your own country. For example, data collected in the European Economic Area (EEA) may be transferred to, stored and processed at a destination(s) outside of the EEA (including the United States of America).
Where you have opted-in to receive marketing communications and news, we may share information about our products, services, news and promotions with you. If you have opted-in to receive marketing communications, you may always opt out at a later stage by clicking on the “Unsubscribe” option included in every marketing communication sent to you.
Please note that unsubscribing from marketing content will not stop you from receiving important communications in relation to the security or operation of your account or the Elkfunds product.
Additional matters relating to personal data
Retention of personal data
Incomplete personal data
Where indicated (for example in application forms or account opening forms), it is obligatory to provide your personal data to us to enable us to process your application for our products or services. Should you decline to provide such personal data, we may not be able to process your application/request or provide you with our products or services.
Your right to access, update, or remove your personal data
Most of the data Elkfunds collects, and the ways in which we use it, are necessary for us to provide and improve the services we provide to you, or to comply with our obligations. In certain situations, we give you the ability to choose how we use your data.
Depending on the country or state in which you live, you may have certain rights under data protection law, including the right to:
object to the processing of your personal data;
opt out of the sharing of your personal information with third parties which are not affiliated to Elkfunds for the purpose of those third parties marketing their products and services to you;
to request that we provide you with a copy of your personal data (including in a format that can be shared with a new provider); or
to request that we correct, delete, or restrict the processing of your personal data.
Please submit a support ticket if you would like to exercise any of the above rights. These rights are limited in some situations, such as where we are legally required to process your data, and may limit your ability to use our products and services.
We will notify you and, where applicable, the relevant supervisory authority as soon as we become aware of any data breach that is likely to result in a risk to your rights and freedoms.
Credit and debit card data
We do not store your full credit and debit card data. This data is securely transferred and stored off-site by an authorised payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to Elkfunds or Elkfunds’s employees or any agent acting for or on behalf of Elkfunds.
Contacting Elkfunds in relation to personal data